| Product(s): | OpenCities Map Enterprise, OpenCities Map, OpenCities Map PowerView |
| Version(s): | 10.xx.xx.xx |
| Area: | Working Remotely |
In these challenging times when COVID-19 is imposing significant disruptions to day to day activities and affecting normal business flow of our much-valued users and employees, we at Bentley are mindfully committed to ensuring a smooth transition of work from the office to a remote location or home. Our innovative software and services are all geared for working from home or remote locations and do not impose the need to be in an office set-up.
For a general overview of how this works for Bentley products refer to https://www.bentley.com/en/covid-19
To ensure a smooth transition of work and effectiveness of your daily workflows with OpenCities Map, we have assembled information that you can refer to while working remotely or from home. We are working hard to deliver high levels of customer service, and welcome feedback, questions, and ideas on how we can serve you better in a remote work environment.
Solution
Resolving licensing issues:
Licensing Wiki
https://communities.bentley.com/products/licensing/w/licensing__wiki
Subscription Entitlement Service
https://communities.bentley.com/products/licensing/w/licensing__wiki/37813/subscription-entitlement-service
Bentley User Registration
https://www.bentley.com/en/perspectives-and-viewpoints/topics/campaign/bentley-user-registration
Offline Usage
https://communities.bentley.com/products/licensing/w/licensing__wiki/40445/offline-usage
How to ensure usage from only one user on a shared workstation
https://communities.bentley.com/products/licensing/w/licensing__wiki/43969/how-to-ensure-usage-from-only-one-user-on-a-shared-workstation
How remote usage is recorded with Subscription Entitlement Service (SES)
https://communities.bentley.com/products/licensing/w/licensing__wiki/47070/how-remote-usage-is-recorded
How to check out licenses from Entitlement Management (how to run offline)
https://communities.bentley.com/products/licensing/w/licensing__wiki/41085/how-to-check-out-licenses-from-entitlement-management
How to bulk checkout licenses from Entitlement Management (extended offline scenarios)
https://communities.bentley.com/products/licensing/w/licensing__wiki/42117/how-to-bulk-checkout-licenses-from-entitlement-management
How to get help
Service Request Manager for any technical question and support.
Our technical experts are ready to help
https://apps.bentley.com/srmanager/ProductSupport
Bentley Communities (WIKI and FORUM):
This WIKI and the Forum.
CONNECT Center
Useful articles about working remotely
- Super Evil Megacorp
https://www.superevilmegacorp.com/blog/2020/3/4/sharing-our-remote-first-processes-tools-and-guidelines-for-fellow-corona-dodgers - Suddenly Remote? Here's How to Regain Your Productivity in Record Time
https://dzone.com/articles/suddenly-remote-heres-how-to-regain-your-productiv - The Ultimate Guide to Remote Work
https://zapier.com/learn/remote-work/